Fathom Events works with ticketing partners to provide payment services and ticket delivery.

Please follow the instructions below if you purchased tickets while visiting FathomEvents.com. If you did not purchase tickets while visiting our website, you will need to reach out to the customer support team for the ticketing provider you made the purchase through. Click here if your event has already happened.

MY EVENT HAS NOT HAPPENED YET:

You will need to go through the ticketing partner that services the location you are attending. If you purchased tickets after visiting FathomEvents.com and don't remember who you purchased tickets through, click here for assistance in figuring this out.

Atom Tickets Locations:

HOW TO CANCEL AN ORDER

In the app:

1. Tap the main menu at the top left of the screen
2. Tap on “Tickets & Invites”
3. Tap on “View Tickets”
4. Tap “Cancel Order”

If you’re using the app version that shows our dynamic wheel on the main page:

1. Tap the main menu at the top left of the screen
2. Tap on “My Tickets and Rallies”
3. Tap on “View Event”
4. Tap “View Your Order”
5. Tap on “Cancel Order” at the bottom of the “Your Order” page

On the website:

1. Log in and click the arrow for the dropdown menu at the top right, next to your name
2. Click “My Tickets and Invites,” select the movie then “View Ticket”
3. Under Info click “View Your Order Details”
4. Scroll to the bottom to find the “Cancel Order” button

Live chat support (click blue chat button in bottom right) : https://www.atomtickets.com/help/faq

Email support: support@atomtickets.com

Phone support (please have your credit card used to purchase handy): +1 (844) 838-6284

Regal Locations:

Refunds are available in certain limited circumstances described below, up to 60 minutes before the showtime. Movie tickets purchased through Regal’s mobile apps or websites include non-refundable convenience fees. Before purchasing, Regal urges you to confirm the title, time, location and quantity of tickets for the movie you wish to see.

For purchases made online via Regal’s mobile apps or websites please call 1-877-Tell-Regal or 1-877-835-5734 option 2. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regal’s mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. There are no refunds after the printed showtime. For extenuating circumstances, please consult theatre management.

For more information, visit Regal's FAQ page.

Fandango:

A handful of our locations, primarily Marcus and Goodrich cinemas, are on Fandango. 

Per Fandango's FAQ page, "Just sign in or create your free Fandango VIP account using the same email address that was used to purchase your tickets. Please note that for some orders, you may be asked to contact our Customer Service team or your theater to complete your refund. Some transactions will not qualify for a refund."

Sign in URL for your Fandango account: https://www.fandango.com/signin

Live chat support: http://fandango.custhelp.com/app/chat/chat_launch

Phone support (please have your credit card used to purchase handy): +1 (866) 857-5191

MY EVENT HAS ALREADY PASSED

You are best off either calling the customer support numbers above, the customer support number for the theater chain you attended, or if your refund request is related to an experience in the theater you attended, we recommend reaching out to the theater manager and seeing how they can help you.